FAQ

Tickets

How to book?

• Online: by visiting the website's ticketing page
• By telephone: on 03 83 85 33 11
• At the Opera’s box office: Place Stanislas, Monday through Friday from 1 pm to 7 pm

When should I book if I don’t have a subscription?

The box offices and thewebsite are open.

Are vouchers (specifically, chèque-culture vouchers or chèque-vacances vouchers) accepted for the payment of tickets?

When a booking has not been confirmed, the seats go back on sale. You will therefore need to make your booking again.

The payment for my booking was not confirmed. Do I have to start the booking process again from the beginning ?

When a booking has not been confirmed, the seats go back on sale. You will therefore need to make your booking again.

I am unable to print my tickets.

We suggest that you check your system and your internet browser for updates. If the problem persists, please e-mail me at noemie.defreitas@opera-national-lorraine.fr

Something has come up and I am unable to attend; can I get a refund or exchange my tickets?

Tickets cannot be returned or reimbursed, except if the performance is cancelled. Tickets may be exchanged for tickets to the same type of production, in the same or higher seat category, subject to availability at the chosen performance (and provided that any surcharges are paid).

I have lost my tickets; how can I attend the performance?

You can request replacement tickets upon presentation of a valid ID or documentary proof of purchase at the box office during regular opening hours or one hour prior to the start of the performance.

I bought my tickets online or by telephone; where can I obtain my tickets?

If you chose to pick up your tickets at the theatre you can collect them from the Opera’s box office in Place Stanislas, Monday through Friday from 1 pm to 7 pm or one hour prior to the start of the performance. Certain tickets can also be picked up at the box office of the Salle Poirel, from Monday through Friday from 2 pm to 6 pm, but only tickets for concerts that have been scheduled there. If you chose to print your tickets at home, you can print them on regular A4 paper or download them onto your smartphone.

Do I need to print my ticket if it has already been downloaded to my smartphone?

No, you can present your ticket directly from your smartphone on condition that you have enough battery power to set the phone’s brightness to maximum.

Are my seats side by side (odd/even)?

The auditorium is divided down the middle: one side has seats with odd numbers, the other has seats with even numbers. Seats with even numbers are located on the right side of the stage (from the audience’s perspective) and seats with odd numbers are located on the left side of the stage (from the audience’s perspective). As such, seat numbers in the same row decrease inwards towards the centre until seats 1 and 2 meet. If the numbers on your tickets increase by 2 (G2 and G4 for example), the seats will be next to each other.

I would like to buy a ticket, but I don’t want to do it online and I can’t travel to the theatre, what should I do?

You can book tickets and pay directly by telephone by providing your banking details. Your tickets can then be sent to you by post or picked up at the box office.

I would like to offer someone a ticket to a performance, but I don’t know what dates they would be available to attend.

You can offer them a gift card to the amount of your choice (between €5 and €500). Gift cards are valid for one year from the date of purchase and can be used once or multiple times to purchase tickets for any of our performances. They can be used at the Opera box office or on the website.

I have a gift card. Do I have to choose a show that takes place before the expiry date?

No, you must use your gift card before the expiry date. You can therefore choose a show that takes place after the expiry date.

The name on the ticket is different from mine. Will I still be able to get into the auditorium?

Yes, we do not carry out identity checks. However, in the case of a reduced-rate ticket, you must be able to present the relevant proof that you are eligible for it.

I would like to book a guided tour. How do I do it?

You are a private individual: you can book at the Opera box office or on the online ticketing service
You are a group: contact Noémie DE FREITAS, 03 83 85 30 60 or noemie.defreitas@opera-national-lorraine.fr

Audiences

I’m in a wheelchair; will I be able to gain access to the auditorium?

The Opera has two places set aside for people in wheelchairs. Bookings can be made at the Opera’s box office or by telephone at 03 83 85 33 11, Monday through Friday from 1 pm to 7 pm). The Salle Poirel has four places set aside for people in wheelchairs. Bookings can be made at the Opera’s box office or the Salle Poirel at 03 83 32 31 25, Monday through Friday from 1 pm to 6 pm).

At what age are children admitted?

There is no age limit at the Opera and at Salle Poirel. However, we do advise you to familiarize yourself with the content and length of the performance before booking seats. In order to attend a performance, children must be in possession of a ticket. The Opera does offer a programme of performances for younger audiences that you can consult on the website: go to the Season page and then the "Young Audiences" category.
Most of our performances are offered to children under 12 at the flat rate of €5.

Are there any reduced rates?

The Opera has a heterogeneous pricing policy as a means to reach out to a wider audience with tickets starting at €5 for operas and symphonic concerts, along with reduced rates for children, young adults under the age of 26, students, the unemployed, welfare recipients, the disabled, groups and employee organisations.

How many people does it take to be considered as a group?

It takes a minimum of 10 people to form a group. Take advantage of the group rate’s 10% reduction.

At the theatre

What time should we arrive?

The box office opens one hour before the performance and the auditorium 30 minutes before curtain-up. Theatregoers should use the main entrance on the Place Stanislas.
We offer a free lecture in the public foyer one hour before the start of each opera to help familiarise you to the work before you see it (free upon presentation of your theatre ticket).

What happens if I arrive late?

Performances at the Opera begin on time. Unfortunately, when someone arrives late, they will not be allowed into the auditorium in order to prevent any distraction to the singers, musicians and seated spectators. You will have to wait for the interval to enter the auditorium.

How should we dress?

You don’t need to wear a boa or a three-piece suit! Every fashion style can be seen at the Opera. Opt for clothes in which you feel comfortable. But if you have the urge to put on an evening dress, you certainly won’t cause a scandal!

Will I be able to understand the storyline?

Operas are generally sung in their original language (Italian, Russian, Czech…). However, all productions are surtitled: Screens have been installed in the auditorium above the stage and on either side to allow spectators to read the translated libretto in real time.

How long does the performance last?

The length of the performance is indicated in the theatre programme and on the Lorraine National Opera’s website (see the performance pages). It is also posted at the Opera’s entrance at the bottom of the grand staircase.

Where can you buy a performance programme?

You can obtain a programme at the box office before each performance or from the theatre staff in the lobby before the performance, during the intermission and after the performance. Programmes for opera productions cost €5 and concert programmes are free of charge.

Is there a cloakroom?

You can leave your belongings in the cloakrooms on each level of the Opera. As part of the ongoing security measures travel bags and suitcases are not allowed.

Is there anywhere to eat or drink?

A bar is available 30 minutes before the start of each performance and during the interval. It does not stock more copious fare (such as sandwiches etc..) but it does offer a selection of cakes to accompany your drink and or a light snack.

Can I take photographs?

It is forbidden to photograph, film or record all or part of a performance. However, this ban is lifted for the curtain calls after the performance has ended.

Are there any breaks in the performances?

Depending on the opera, there may be one or more intervals or there may be none. Intervals last between 20 and 30 minutes and offer an opportunity to enjoy a drink and a snack in the Public Foyer.

I lost an item at the Opera. How do I get it back?

You can contact the Opera’s reception desk Monday through Friday from 7:30 am to 8 pm at 03 83 85 33 20.

Confidentiality

How do I update my personal information on the website?

Just send an e-mail to: opera@opera-national-lorraine.fr

How does the Opera use my personal data?

If you have chosen this option, we will send you all our latest news in a monthly newsletter.
The data collected when you purchase your tickets allows us to send you our newsletter and enables you to benefit from our special offers and advantages. It will also facilitate the ordering and sending of tickets for performances and guided tours.
Your personal data may be the object of automated processing or profiling as part of our marketing strategies to enable you to benefit from our special offers and advantages. Such data will be kept by the Opera for the length of the commercial relationship.

In the event of a complaint, what recourse do I have?

If it is established that your rights have been infringed in the processing of your personal data, you can file a complaint with the French National Data Protection Agency (CNIL).